V-Believers Marketing Private Limited
(hereinafter referred as “V-Believers’) expects its all Seller Partners to
uphold the principles of fairness, honesty and integrity in all their dealings
and activities as Seller Partners. This Code of Conduct for Seller Partners
(hereinafter referred as “Code”) forms part of the V-Believers Policies &
Procedures and all other regulations and agreements currently in place, which bind
every Seller Partner. Any serious breach of the Code, Policies &
Procedures, regulations and agreements in place will involve action(s) being
taken by the V-Believers in accordance with the Company’s Policies & Procedures.
The Code explains proper conduct of
business for Seller Partners to practice. Additionally, V-Believers encourages
all Seller Partners to obtain and observe the Code of Ethics, Rules and Regulations
and Guidelines issued by Ministry of Consumer Affairs, Food and Public
Distribution under the Direct Selling Guidelines, 2016 and the Consumer
Protection (Direct Selling) Rules, 2021.
It is a mandatory requirement that
the Seller Partners comply with the Code at all times.
1. CONDUCT
DEALING WITH THE GENERAL PUBLIC
Contact & Communications
A Seller Partner:
a) Will
at all times, when contacting anyone either from a telephone list or by other
means, respect the privacy and wishes of the person contacted;
b) Will
not visit a consumer’s premises without identity proof and prior appointment or
approval.
c) Will
never engage in objectionable or abusive conduct, unfair or aggressive conduct
when contacting or dealing with any other person in relation to V-Believers or
opportunity it provides;
d) Will
offer the opportunities of, and association with V-Believers, on its merits
without exaggeration, concealment, curiosity or misrepresentation;
e) Will
ensure they maintain their personal presentation in dress, language and
documentation to the highest possible standard;
f) Will
observe the provisions of the law and good manners regarding times and days
when making the call and appointments.
g) Shall
not engage in any deceptive or unlawful trade practice as defined by any
Central, State or local law or regulation. No Seller Partner shall operate any
illegal or unlawful business enterprise, engage or participate in any illegal
or unlawful business activity or be convicted of any illegal or unlawful
activity.
2. PRESENTING
OPPORTUNITY
A Seller Partner presenting the Business Plan at
any time, conducting a Training Event or Seminar or V-Believers Seller Partners
Meeting shall:
a) Not falsely represent to any person any
details regarding the financial rewards available under the V-Believers Plan;
b) Not take any money or consideration in any
form from any prospective person in the name of joining the Company or
training;
c) Not
make any false or misleading representations about the features of As V-Believers products, services and programmers, including
as to their standard, quality, value, characteristics, accessories, uses for a
particular purpose, merchantability or benefits;
d) Not make any false or misleading
representations about the price of V-Believers products;
e) Not
engage in conduct that is liable to mislead anyone as to the nature,
manufacturing process, characteristics, suitability for purpose or quality of
any V-Believers products;
f) Not
make any false or misleading representations concerning the need by anyone for
goods;
g) Use
official literature as approved by V-Believers including forms, scripts and
other tools.
3. CONDUCTING BUISNESS
A Seller Partner must
not at any time:
a) Take
advantage of another person's disabilities or weaknesses, such as illness, age,
infirmity, lack of education or unfamiliarity with language;
b) actively
solicit or demand orders for V-Believers products by anything other than an
offer to collate any order a Seller Partner wishes to make, including by the
use of physical force, undue harassment or coercion;
c) Refuse
to identify themselves when requested to do so.
4. EMPLOYMENT
RELATIONSHIP
Seller Partners shall not give a
false representation as to the nature of the relationship between V-Believers and
its Seller Partners. A Seller Partners is required to indemnify V-Believers for
the cost of any damage or prejudice stemming from such false representation,
including any legal fees V-Believers may have incurred.
V-Believers Seller Partners are
independent contractors operating their own businesses. They shall not represent
that they are employees of V-Believers, nor shall they refer to themselves as
“agents,” “managers,” or “company representatives”, nor shall they use such
terminology or descriptive phrases on their stationery or other printed
material. Further Direct Retailers/Sellers shall not use the address of any V-Believers
establishment, V-Believers intellectual property or misrepresent their
association with V-Believers.
Seller Partners shall not use the V-Believers
Seller Partners identification card to create the impression that there is a
subordinate relationship with V-Believers. The identification card issued to a
Seller Partners by V-Believers is to be used exclusively when the Seller
Partners wants to purchase products from V-Believers and at the time of
approaching consumer for sale and the usage of the identification card shall be
governed additionally by the terms given on the identification card.
5. OBLIGATIONS OF A SELLER PARTNER
Promote Ethical Business Practice
A Seller Partner shall:
a) ensure
the Seller Partner in his/her group are aware of this Code and at all times
carry out their Business relationships either within the group or with Seller
Partner of the public in a lawful manner, with courtesy and integrity, and in
accordance with this Code;
b) ensure
they remain well informed regarding laws applicable to the Business and duties
of a Seller Partner including other essential facts and public policies or
regulations which may affect such Business and duties;
c) keep
confidential and not unethically use information that may be of detriment to another
Seller Partner's Business.
6. Compliance
V-Believers and a Distributor will
ensure full compliance of the Code:
a) for V-Believers by Directors,
Executives and all other employees;
b) for Seller Partner by Seller
Partners and their Downlines.
7. ADMINISTRATION
V-Believers will administer its
dealings with Seller Partner in a manner that is conducive to compliance of the
Code of Conduct.
8. COMPLAINTS
If a Seller Partner becomes aware of
a breach of this Code, and wishes to proceed to lodge a
complaint, the complaint should be
made in writing in accordance to V-Believers Policies & Procedures by sending
an email at contact@vbelievers.com.
9. LIABILITY IN CASE OF DEFAULT
If a Seller Partner violates any
Rules and / or the Code or breach the terms of Direct Seller Contract, the
Company reserves right to terminate distributorship of the concerned Seller
Partner with immediate effect. Once, distributorship terminated, Seller Partner
shall lose all rights and benefits accompanying with V-Believers
distributorship as well as their network. The Company also reserves the right to
take appropriate legal action against such Seller Partner.
10. JURISDICTION
Any dispute or difference arise in
relation to interpretation of the provisions of this Privacy Policy shall be
governed by the provisions of Indian laws and Mohali (Punjab) Court shall have
the exclusive jurisdiction to entertain the same.